Privacy Policy

Supabet Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information an online casino site may collect, why it is needed, how it may be used and the choices available to players in Australia.

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About this Privacy Policy

This Privacy Policy applies to information collected when you visit, register with or use Supabet Casino, including when you contact the support team or interact with the website through a computer, mobile phone or other device. It is intended to give you a clear overview of our general approach to privacy. The information collected and the way it is handled may depend on the services you use, the account activity you carry out and the legal requirements that apply to online gambling services.

In this review

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular use, you may be asked to provide that consent separately. You can also withdraw consent for certain activities, such as marketing communications, as explained below. Withdrawing consent does not affect processing that is necessary to operate your account, meet legal obligations, protect the website or prevent fraud.

This policy should be read together with the website's other terms, notices and responsible gambling information. Privacy practices may be reviewed and updated from time to time to reflect changes to the website, technology or applicable requirements. The latest version published on this page will apply to future use of the website. If an update is important, additional notice may be provided where appropriate.

Information we may collect

To provide gambling services, maintain a secure account and respond to enquiries, an online casino site typically needs to handle several types of information. The information requested will depend on the service involved and the stage of your relationship with Supabet Casino. Some information is provided directly by you, while other information is generated when you use the website.

Account and identity information

Name, date of birth, contact details and other registration information used to create and manage an account.
Login details, account preferences, responsible gambling choices and records of communications with support.
Information needed to confirm identity, age, location or eligibility to use particular services.
Verification documents or information from those documents, where identity checks are required.

Payment and transaction information

Records of deposits, withdrawals, bets, winnings, account balances and other account transactions.
Payment method details and information needed to process or verify a payment. Full payment details may be handled by the relevant payment provider rather than stored directly by the website.
Information relating to disputed, reversed or unusual transactions and records needed to investigate payment or account issues.

Technical, device and usage information

Internet Protocol address, browser type, operating system, device identifiers, language settings and general location information.
Pages visited, links selected, session information, dates and times of access, error reports and other technical logs.
Cookie identifiers and similar technologies that help the website remember settings, maintain sessions, understand usage and support security.

You should only provide information that is accurate and belongs to you. If information is incomplete or incorrect, account access, verification, payments or support may be affected. Please avoid sending unnecessary sensitive information in open messages or attachments.

Why information is used and when it may be shared

Personal information is handled for purposes connected with operating a safe and functional online casino service. The main purposes may include creating and administering your account, processing deposits and withdrawals, recording gambling activity, providing customer support and communicating about your account or the website.

To verify identity, age, account details and the information provided during registration.
To carry out anti-fraud, anti-money-laundering, security and risk checks, including identifying unusual or suspicious activity.
To process transactions, resolve payment problems, prevent misuse and protect the integrity of the website and its players.
To meet legal, regulatory and responsible gambling obligations that apply to gambling services.
To investigate complaints, enforce website terms, respond to legal requests and maintain business and technical records.
To improve website performance, understand general usage, test features and make the player experience more reliable.
To send service messages, account notices and, where permitted and applicable, marketing communications that match your choices.

Information may be shared when it is reasonably necessary for these purposes. This can include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support tools and other service providers that help operate the website. These providers should receive information appropriate to the service they perform and are expected to handle it securely and only for authorised purposes.

Information may also be disclosed where required or permitted by law, to respond to a valid request from an authorised body, to protect players or the public, to investigate suspected fraud or other unlawful activity, or to protect the rights, security and property of the website. Information is not intended to be sold as a standalone personal information product. We aim to limit access to personal information to people and providers who need it for a legitimate purpose.

Some service providers may process information in another country or use systems located outside Australia. Where this occurs, appropriate steps should be taken to support secure handling and to meet applicable privacy requirements. The exact location of processing may depend on the service involved and the technology used.

Cookies, security and data retention

Cookies and similar technologies

Supabet Casino may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website performance and understand how visitors use the site. Some cookies are necessary for core functions, while others may help with analytics, personalisation or communications. Cookies may be placed by the website or by service providers working on its behalf.

You can manage or restrict cookies through your browser settings. Your browser may allow you to view, delete, block or receive alerts about cookies. If you disable cookies, some website functions may not work correctly, and your preferences may not be saved. Cookie controls do not necessarily remove information that has already been collected or affect other technologies used for security or account operation.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or supplier controls. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong, unique password, keep your login details private and contact support promptly if you suspect unauthorised account activity.

How long information is kept

Personal information is generally kept for as long as it is needed for the purpose for which it was collected, to operate and protect the account, to resolve disputes, to maintain business records or to meet legal and compliance requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical and legal considerations.

Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction or security records must be kept for a period required by law, even after an account has been closed. Other information may remain where it is needed to establish, exercise or defend legal claims, investigate activity or maintain security. Once a required retention period ends, the information should be removed or anonymised in line with applicable procedures.

Your privacy choices and data rights

Depending on the circumstances and the requirements that apply, you may have rights in relation to your personal information. These can include asking what information is held about you, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@supabetcasino.online. Please describe your request clearly and include enough information for the support team to identify the relevant account or records. For security, you may be asked to confirm your identity before information is disclosed or an account request is completed. Do not include full payment card numbers, passwords or other unnecessary sensitive information in your message.

Access: ask for a copy of personal information held about you, subject to applicable checks and exceptions.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: request removal of personal information that is no longer required, noting that some records may need to be retained for legal, security or dispute-related reasons.
Marketing consent: withdraw consent to promotional emails or similar marketing communications by contacting support@supabetcasino.online or using an available unsubscribe option. You may continue to receive essential service and account messages.

Requests will be considered in accordance with applicable privacy requirements. There may be circumstances where access, correction or deletion cannot be completed immediately or in full, including where information is needed for legal obligations, fraud prevention, account security or the resolution of a dispute. If a request cannot be accepted, an explanation will be provided where permitted.

If you have a concern about how your information has been handled, please contact support@supabetcasino.online first so the matter can be reviewed. You should provide a brief description of the concern and any relevant account or communication details. This helps the support team investigate the issue and respond as efficiently as possible.